Shipping policy

Shipping hours
Except for holidays, if you place your order before Noon ET, your order should ship that same business day. Orders placed after Noon ET may not ship until the next business day. So if you order on a Friday at 1:00 p.m. ET, your order will likely not be shipped until Monday.

Order errors
We usually process orders quickly, so if you find that you’ve made a mistake with your order, you need to alert us immediately, and we'll see what we can do. Otherwise, the order may have already been processed and shipped out.

Fulfillment of orders
We use a third-party fulfillment center to pack and ship your order so we don't have to touch any cardboard boxes or tape. Unfortunately, we are unable to provide gift wrapping or special packaging requests.

Shipping fees
You will be charged shipping for your order. Shipping costs are based on the weight and size of your package. If you are buying porcelain, it is heavy, so your shipping costs might be astonishingly high. If you're eligible for free shipping, Calamityware will choose the shipping method. Estimated delivery time will vary and is not guaranteed. You will also be able to pay for an alternate shipping method if you prefer. We provide many options to help you find the most cost-effective shipping method for your needs.

Available shipping methods and durations
Depending on where you live, we currently offer shipping via Amazon Ground, USPS, FedEx, UPS, or DHL (see International Shipping for information about international options). All shipping times listed are estimates, and there are no guarantees regarding arrival dates for your order. FedEx will not deliver on the weekend.

DHL Parcel (Ground or Expedited) and UPS Ground Saver are very cost effective shipping methods, but often slower than USPS or FedEx, and take longer depending on how far from New Jersey you are (we ship out of New Jersey). With DHL Parcel shipping and UPS Ground Saver, packages are shipped to your local post office in bulk, then your post office is responsible for delivery.

Because we're not the courier and have no control over how long it takes to get your package to you, we do not offer refunds on shipping if your package doesn't arrive when you expected it.

International shipping
Outside of the U.S., we only ship to Canada. If you live elsewhere, you will have to find alternative methods to receive Calamityware. (Please see our blog post to understand why.) For our Canadian friends, we use various shippers including USPS, FedEx, DHL, and Asendia. Be aware that often, customs duties must be paid before an order will be delivered. Please note that the customs offices don’t care if your package is a gift or not. Shipments are cleared through customs based on where the package is coming from, the item category, and the value—not its purpose. Depending on the size of your package, you may be able to use a Delivery Duty Paid (DDP) option where you can pay for shipping and duties at the time of purchase. Select the shipping method with the words "Canada Duties Paid" for this option; please note that, although these methods say "USPS", they actually use Asendia/Globegistics for shipping. If you are shipping to Canada, be aware that packages shipped through any service other than the postal service may also incur a brokerage fee.

Gift messages and packing slips
If you'd like to add a gift message to your order, visit the Shopping Cart page. You are limited to no more than 400 characters, including spaces. Gift messages will be inserted in the package. Packing slips do not contain prices. International orders will have a customs declaration attached to the box, which will list a customs value that will be similar to what you paid for the product.

Address errors
If you provide an incorrect/incomplete address and your package is returned to us, and you paid for shipping, we will refund your order for the cost of the product. You can then reorder to the correct address. If your package is re-routed during shipping due to an incorrect address and the shipper applies a fee, you may be responsible for this extra cost.

If you provide an incorrect/incomplete address and your package is returned to us, and Calamityware paid for shipping, we will refund your order for the cost of the product minus what Calamityware paid to ship it to you.

If you provide an incorrect/incomplete address and your package is not returned to us, we cannot reship your order. You will have to place that order again to the correct address. In this case, if your order is eventually returned to us in good condition, we will refund you for the cost of the product.

Damaged during shipping
Our boxes are engineered to ship our products safely, but occasionally damage can occur. If your item was damaged during shipping, please take a photo of the damaged item and its packaging and email it to robot@calamityware.com within 30 days of receipt. Please include your order number. We will arrange a replacement at no cost to you. Do not send the package back.

Tracking information
When your package ships, a shipping confirmation with a tracking number will be emailed to you. If you don’t receive this by the end of the business day (provided you placed your order before noon ET), check your Spam or Promotions folder for our emails. If you still can't find your tracking number and want to keep tabs on your package, email robot@calamityware.com.

Monitor the tracking status of your package. If it appears to be stalled, continue to monitor the courier's tracking site for a few more days. Calamityware has no further information than what you have available through the courier's tracking link. If your tracking hasn't updated in a few days, contact robot@calamityware.com.

We can only help to resolve shipping delay issues within 30 days of purchase. Please alert us immediately if you have a shipping delay issue during this time frame.

"Delivered but not received" mystery
If your tracking information says your package was delivered, but you haven’t received it, something strange is going on. Ask around your neighborhood to see if it was delivered to someone else by accident. Or check with your apartment complex office. Or check with your housemate. It is rare that a package was stolen; experience shows that more likely it was delivered inaccurately. Almost always, a well-meaning neighbor accepted delivery of your package, and hasn't returned it to you yet. Lastly, check your order confirmation to make sure you entered the correct address.

Also, try to contact the courier (FedEx, USPS, or DHL). If you call them soon enough after you’ve noticed the issue, they can sometimes help you to track it down.

But please realize that Calamityware is not delivering your packages ourselves, and we have no special relationships with FedEx, USPS, or DHL, so when your package goes missing, it is most efficient for you to exhaust your options before contacting us. If, after you’ve sleuthed to try and track it down, you cannot locate your package, contact robot@calamityware.com and explain your issue. But we are not responsible for tracking down your order for you.