Customs and their willy-nilly rules
Trouble with my order
About shower curtains
About Skedaddleosaurus bags
About the team
About contacting us
Can I get a shipping discount code? Unfortunately, we don't have any shipping promotions going on right now. If you're looking for a discount, look at the product page more closely. Some products offer discounts for ordering multiple items.
Why are your shipping rates so high? It’s the weight and dimensions. Porcelain is heavy, so it is shockingly expensive to ship. But for a treasured heirloom that may last generations, perhaps you can justify the expense.
Most of the other products are lighter and ship at a reasonable price. You will usually find that you have shipping choices when you order, so you can pick the shipping method that suits you best.
Sometimes your international shipping costs more than the product itself. How can I afford to buy your cool stuff? Maybe you should move? We haven’t been able to find any practical way to make the costs of international shipping disappear. Heavy objects shipped long distances is costly.
If I ordered something for "overnight delivery" (USPS Express Mail), will I get it tomorrow? Depends. Orders that are received before noon on a business day usually go out the same day. If your order is received after noon or on the weekend, it won't ship until the next business day, so you won't get it tomorrow even if you chose overnight delivery.
What service do you use to ship your products? You will usually find that you have shipping choices when you order, so you can pick the shipping method that suits you best.
Can I track my order? Yes. Watch your email inbox for a shipping confirmation and tracking number. Don’t just assume the package will show up at your door. Track your package daily to make sure it doesn’t get hung up in the system and returned to us. Shipments have a way of getting stalled, and monitoring the status of the tracking number allows you to intervene promptly. If you didn't receive a tracking number, check your Spam or Promotions folder. If you still can't find the tracking information, email firstname.lastname@example.org.
We can only help to resolve shipping issues within 45 days of purchase. Please alert us immediately if you have a shipping issue during this time frame.
Since the porcelain is produced in Europe, why not ship directly to customers in Europe? I’d love to, but the numbers don’t work. I’d need a lot more European sponsors to justify the expense of shipping, inspecting, packaging, stocking, fulfilling, and tracking in two different places. It seems idiotic, but it is still cheaper to ship everything to North America and then send products back across the ocean.
Do you have a Shipping Policy? Yes. Visit here to read the boring stuff.
Customs and their willy-nilly rules
Will there be customs fees on international orders? Who knows? In some countries, customs duties may be applied to shipments. I have no way of predicting if they’ll apply to your shipment. Customs inspections are very arbitrary and willy-nilly. Most packages sail through without any duty, but some are selected by chance and the recipient gets hit with a duty fee.
So if you can’t tolerate the risk that your shipment might get selected for extra costs, you probably shouldn’t order. Or arrange to have your purchases shipped to a friend in the United States who can bring you your goodies in their luggage next trip.
Do you cover the customs fees for my international shipment? Impossible. Each country has different policies and fees. We’d go crazy trying to figure it out. Often, packages slide through with no customs fees applied, so you’d be paying for an expense that never materialized. However, we do now offer a new shipping method, “Asendia Tracked Duties Paid”, for Australia and the European Union where you can choose to pay up front for duties.
Can you mark my international shipment as a "gift" so I don't have to pay customs on it? The platform at our fulfillment warehouse doesn't allow me to mark something as a "gift." Besides, my mother wouldn’t approve of my doing this—it is unethical and illegal. Shipments are cleared through customs based on where the package is coming from, the item category, and the value—not its purpose. For centuries, countries have used customs fees to fund government enterprises. So if you're not happy with customs fees, you need to take it up with your government.
Trouble with my order
Where's my *$#&%! stuff? See the note above about tracking numbers.
After I opened my order, I realized that my product arrived damaged. What should I do? Take a photo of the damaged item and email it, along with your order number on your packing slip, to email@example.com, and we will send you a replacement. This policy lasts for 90 days from when you made your purchase.
When the mail carrier delivered my package, I could tell it was damaged, so I refused the delivery. What should I do now? Go back in time and don't do that again. Instead, accept the delivery, take a photo of the damaged product, and email it (and the order number on your packing slip) to firstname.lastname@example.org. I also have no use for a broken product, so sending it back just causes me to have to pay more shipping.
Since you probably can't go back in time, when the package arrives back at our fulfillment center, we will email you about shipping a replacement.
I never received my order, so I just reported it to my credit card company. Was that the right thing to do? Not really. We wish you’d send an email to email@example.com and explain that you think a shipment is missing. We can help you figure out where it is or find you a replacement if the package has been abducted by aliens.
The tracking number says my order was delivered, but I never received it. What should I do? Most of the time, your kind neighbor accepted the package while you weren't home, and has completely forgotten to tell you. They probably have it. Send out a search party and scour the neighborhood. If the tracking number says it was delivered, it probably was delivered. Also, check your order confirmation. Did you enter your address correctly?
If no one seems to have your package, and you're certain you entered your address correctly, send an email to firstname.lastname@example.org and let us know your search came up empty.
What should I do if I realized I entered my address incorrectly? Please contact us immediately at email@example.com and provide us with the correct address. If you tell us pronto, we might be able to fix the error before the package ships. If your order has already shipped, we are sorry, but we will not be able to change it for you.
What happens if I entered an incorrect address and my order has already shipped? If you provide an incorrect address and your package is returned to us, we can reship your item, but you will need to pay for the reshipment. You can also choose to have your order refunded, but we will only refund the cost of the product, not the shipping. If your package is re-routed during shipping due to an incorrect address and the shipper applies a fee, you may be responsible for the shipper’s extra cost.
If you provide an incorrect address and your package doesn’t find its way back to us, we cannot reship your order. You will have to place that order again to the corrected address. In this case, if your order is eventually returned to us in good condition, we will refund you for the cost of the product.
I'm having trouble placing my order on your website. Can you help me troubleshoot this problem? If you articulate your problem in an email and send it to firstname.lastname@example.org, we can forward your issue off to the appropriate troubleshooter.
Can I return my order and get a refund? Yes, within 30 days of receipt of purchase. Email email@example.com. Read our Return Policy for more details. This also means that, in addition to telling us you'd like to return your order within 30 days of receipt, you must also ship the item back within that 30-day window.
How do I use my digital gift card? You will receive an email with the digital gift card. You can then forward this email to the gift card recipient for them to use. You will enter the magical gift card code during checkout.
How do I activate my physical gift card? Email firstname.lastname@example.org with the following information: gift recipient's name, super secret code on the back of the gift card, and sender's name.
Can you gift wrap my order? I wish that was practical, but it isn’t. Our fulfillment partner (Fulfillrite) is fast and accurate, but our colleagues don’t have the skills to gift wrap to the high-quality standards you would want and add a gracious bow. So, for now, you’ll have to do your own wrapping. Sorry.
This order is a gift for my friend. Can you make sure that the price isn't listed anywhere in the box? You’re safe. Nothing in or on the box is going to reveal the cost. So you are free to exaggerate the expense if you think that will impress your friends. EXCEPTION: International orders will have a customs declaration attached to the box, which will list a customs value that will be similar to what you paid for the product.
Can I add a greeting card to my order? I wish that it was practical to add cards, greetings, notes, and poems to the packages, but it’s not. If we tried, your poem would probably end up inside someone else’s package. The situation would deserve the name “fiasco.” Instead, most people just send a card telling the friend that an intriguing package is on its way. I know that’s not as good, but for now, we have no way to accommodate greetings. Sorry. See next question.
Can I add a gift message to my order? Yes, just like old-school Twitter, you can add a 140-character message to your order that will appear on the packing slip.
What's the difference between porcelain and stoneware? Most of the Calamityware pieces are porcelain, except for the Vigilant-Dragons Cookie Jar, which is stoneware. Porcelain and stoneware are almost the same material, both made from clay, fired at extremely high temperatures, fully vitrified, and water tight. Stoneware is a heavier material, and more opaque. More important, in the kiln, stoneware doesn’t shrink as much as porcelain so it’s a good choice for square shapes and shapes with tight-fitting lids. Like our porcelain, the cookie jar is food safe and dishwasher safe and contains no dangerous levels of lead or cadmium in the glazes. The workshop that makes the cookie jars is highly regarded and supplies high-end retailers like Williams Sonoma and Pottery Barn.
How are the plates made? I made a simple visual explanation of the plate production process. You can see and download the pdf here.
How can I keep my plates in pristine condition? Caring for porcelain is easy. How much pampering you give your porcelain should depend on how long you want it to last. I wrote a blog post that offers practical advice about living with porcelain. Read it and follow the advice if you want to keep your porcelain pristine.
What's the history of blue-willow porcelain? It started when Muslim traders introduced cobalt glazes into China, and Chinese potters started producing plates with blue, hand-painted scenes. When Europe started trading with China, this blue and white porcelain added ballast to ships filled with silk and tea. It was a hit with Europe’s elite and eventually almost everyone.
By the mid-1700s Europeans finally figured out how to make porcelain to challenge the Chinese product. Perfecting the technique of transferring images printed in glazes onto blank porcelain became an Industrial Revolution success story. By 1800, there were more than 200 potters making willow-pattern wares in England. Potters in Ireland, Scotland, Holland, France, Poland, Czechoslovakia, Japan, and the United States jumped into blue-willow production too.
While designs varied, the favorites included a vaguely Asian scene with many of the same elements showing up again and again—pagoda, bridge, boat, willow tree, fence, doves, and exotic shrubbery. Usually in blue and white.
While for 250 years the popularity of blue-willow has gone up and down, it has never gone away. Any design theme that ubiquitous is bound to be revisited over and over. My Calamityware designs are another homage to a robust classic.
What's the difference between in-glaze and on-glaze? Early on, Calamityware plates were produced using the on-glaze technique which means that the blue image sits on top and is permanently fused to the clear glaze of the plate. Those plates are now rare collectibles that are no longer available. Now all the Calamityware porcelain items, including the reprints of the first four plates, are produced using the in-glaze technique. That means that the items are fired at a much higher temperature to allow the blue image to melt slightly into the surface of the clear glaze. This is the look of the classic porcelain items you see in museums.
What can you tell us about where the porcelain is produced? Most of the Calamityware porcelain is produced at the Kristoff workshop in Poland. They’ve been refining their techniques for more than 150 years. Kristoff is one of Europe’s largest porcelain producers and ships to customers all over the world. Kristoff is a perfect mix of old-world craftsmanship and modern technology, including new state-of-the-art isostatic presses that moosh clay into molds with impressive consistency. A few of the Calamityware mug designs are produced down the road from Kristoff (in Poland) at the Karolina workshop because they have a classic mug shape I like. And our ornaments are produced in Thailand.
Will all the plates match? No. The designs of the plate borders and central image of each Calamityware plate are different. If you appreciate the notion of “eclectic,” you’ll be delighted. But if you are a perfectionist about matching, you should order enough of your favorite Calamityware plate all at one time so all your guests have the same design.
Do I need to worry about heavy metals? (Prop 65) No. These glazes are specially formulated to be free of cadmium, lead, and other potential troublemakers. The workshops that make stuff for us use lead-free clay and glazes, their pigments are lead free, and everything is fired at very high in-glaze temperatures as an extra precaution.
Could an XRF gun reveal lead? Doubtful. But lead is a naturally occurring mineral so some low levels could show up if you blast your plate with a X-ray fluorescence gadget. It would depend upon the calibration and sensitivity of your gun. Industry standards consider lead free to be less than 100 parts per million which is a level so small that it’s difficult to detect. We meet these levels. But if you are a fanatic and want zero parts per million, you might be disappointed. That’s because lead and cadmium are everywhere on our planet and trace contamination from air and water is inescapable.
What if I want to hang my Calamityware plates? Hanging Calamityware is an excellent way to enhance your domicile. I use invisible plate hangers that glue to the back of the plate and can be removed later by soaking. These big yellow stickers are completely invisible behind the plate. I use the 100mm size. You could probably build your own with duct tape if you prefer DIY.
Where do you have your bandanas made? All the BADbandanas have been produced at Carolina Manufacturing in South Carolina, U.S.A. I use them because they have a duplex printing process that prints dye onto both sides of the fabric simultaneously. The result is a very rich color image that will last. This is the process used to produce the traditional bandanas I grew up with.
I hate the inferior silk-screen process that produces bandanas that are printed on one side only with color soaking through to the opposite side and leaving a milky-looking side. Plus, silk-screened bandanas are ridiculously stiff.
Will the color bleed? Bleeding hasn’t been a problem in the laundry at my house. Colorfast dyes are used. But to be safe, I always wash new bandanas in with dark clothes the first time. Just in case. So far, I’ve had no problems.
How should I launder my BADbandanas? We recommend laundering products in cold water (with cold water detergent), with like colors and line drying. Whatever you do, do not bleach. And don't commercial launder. Be careful with the red ones, as some surface ink may wash off. And note that some shrinkage may occur.
Are your t-shirts any good? There are three tricks to making great t-shirts. Use the right cotton. Accommodate cotton’s natural tendencies. Cut out the pieces and sew them together with precision. All the Calamityware shirts and hoodies are made in Los Angeles by Bella+Canvas because they know how to make great shirts—soft, consistent, and long lasting.
Cotton is a natural fiber that grows in a field, not in a laboratory. So, before making thread, it is smart to comb out all the impurities that occur naturally in the great outdoors. At the same time, Bella+Canvas eliminates a lot of the short fibers leaving the long fibers that make superior cotton textiles. These clean-up steps reduce the yield of fabric from a field of cotton, but are the key to making soft, durable textiles.
Will my t-shirt shrink? Twisting cotton fibers into thread tends to stretch the fibers. That’s why all cotton textiles will shrink somewhat when you launder them and run them through your dryer. To reduce shrinking, Bella+Canvas adds some heating and fluffing steps to coax the fibers back toward their original shape before cutting the fabric and turning it into garments. Bella+Canvas shirts may still shrink up to 5 percent. So, if you want to avoid a snug fit, order one size larger to keep things loose.
To enhance performance, some of our shirt designs (heathers and sweatshirts) use a blend of cotton and polyester. You’ll see the blend proportions described on the product page.
At Bella+Canvas, robots, not fallible human beings, cut out the pieces that are assembled to make the shirts. That precision means there is remarkable consistency and no need for fudging to sew the pieces together. So, your shirt will probably continue to look good on you long after you grow tired of the weird design.
How should I launder my shirt? Take off the shirt. Turn it inside out. Machine wash in warm water with garments of similar color. Use only non-chlorine bleach, if needed. Tumble dry low. If you plan to wear it to a job interview or wedding, iron on medium setting. Avoid ironing the graphics. Do not dry clean. Use the money you save for a giant coffee.
How are the designs printed? There are many different ways to print designs on a t-shirt. Discharge printing is our favorite and the technique we choose for most of our shirts. The result is super soft because there is no obnoxious build-up of pigments on the surface. Since discharge is a dye, not an ink, your design will fade some from normal washing. We think this effect is charming, and we prefer the softer feel of the design.
We hate shirts where the image is stiff and rubbery. That happens with plastisol pigments that are thick, opaque, and ooblecky. The only excuse to go that way is when a design has no big, solid areas of color and the fabric can’t accommodate discharge printing.
Why do I see a subtle hint of a square on my t-shirt? Sometimes when you receive your shirt, you might notice a rectangular shape surrounding the design. This “ghost" is where the squeegee presses down on the shirt during the screen printing process. It will disappear and fluff back to normal as soon as you wash the garment. Magic.
What’s the story about silk? Silk is the most luxurious natural fiber with a long history. It appears that silk has been in production in China for 5000 years. In addition to the glorious, smooth finish, silk has a wonderful affinity for color dyes. So printing on silk is a delight. Our scarves are a light silk habotai. A smooth weave originally developed for kimonos and now used for scarves and lingerie. The pocket squares and neckties are a heavier silk twill with a fine woven surface texture. The edges of the scarves and pocket squares are hand hemmed like the goods you find in the finest shops.
How should I care for silk? You can find lots of information about silk care on line, including ways to wash it at home instead of sending it to the dry cleaner.
With a little care, your silk can last a very long time. Here are some things to avoid. Don’t spray your silk with perfume, deodorant, or hair treatments. Never bleach silk. Don’t store your silk where it is exposed to sunlight for long periods of time. Minimize exposure to water and don’t wring silks dry. Never torture your silks in the dryer.
How do you produce your scarves, neckties, and pocket squares? Our silks are digitally printed in China where silk originated.
About shower curtains
Caring for polyester. Wash polyester separately in cool or warm water using a gentle machine cycle. Hang it up to dry. Don’t bleach. Don’t dry clean. Don’t iron, since high temperatures may result in color transfer and melting of fabric. Ouch! You can extend the life of all fabric shower curtains by using a shower curtain liner which also allows the sea monsters to hang outside your tub.
Is a curtain liner required? I recommend a liner since that extends the life of any shower curtain and it allows the sea monsters to hang outside the bath tub while the liner stays inside. The polyester isn't waterproof so you can't use it to make a wading pool. But someone who hates liners could get away with just this curtain.
Why didn’t you choose metal grommets? I like these simple button holes better. They are so simple and clean. Plus they make it easier for someone to adapt the shower curtain for use as a table cloth, beach blanket, or the foundation of an impressive Halloween costume.
About Skedaddleosarus bags
Who makes your puzzles? All our puzzles are now produced at Sarah's XZY puzzle workshop in China. (We know XZY sounds like a made-up name, but it’s real.) Sarah’s team prints our image and adds a matte varnish to the sheet before mounting it to specially made, heavy-weight puzzle board (to prevent delaminating and reduce paper dust). Then custom-made brass dies cut the board into 1,000 pieces. Next those pieces slide down the chute into a plastic bag. Then the bag is sealed and nestled in a robust two-piece box with an image of the finished puzzle on both the lid and base.
Who produces your prints? All my letterpress prints have been produced by Bryce Knudson of Bjørn Press in Provo, UT, U.S.A. The prints are on Crane’s Lettra white—an acid-free, 100 percent cotton, 300 gsm sheet produced by the same paper mill that makes paper for U.S. bank notes.
About the team
How big of a company is Calamityware? How many employees do you have? Ha! Here at world headquarters, there’s just Don, Lynnette, Jack, and Brandy. We each have different roles. Basically, Don takes naps and adds to his sketchbooks each day and Lynnette, Jack, and Brandy do all the hard work that Don prefers to avoid.
Don is supposed to design new products and write and illustrate blogs. Without the help he gets from Lynnette and Jack, there would be no Calamityware…zip. He would have given up the whole effort long ago. You'll find a mini-biography here.
Lynnette takes care of accounting, taxes, insurance, inventory, and a vast amount of tedious paperwork. Lynnette also attends to customer service which means figuring out how to accommodate the odd requests we get and how to solve the peculiar problems that materialize. It is amazing how many things can go wrong each week. Lynnette copes with each exasperating puzzle with an astonishing level of patience and empathy.
Jack makes sure the on-line store works so orders go out fast. He babysits our social media channels. Jack’s a writer and designer who makes charming marketing materials, emails, packages, inserts, and videos. Jack does product photography. He also finds manufacturers, prepares production files, and coordinates suppliers, and helps Lynnette with customer service issues. So busy!
Both Lynnette and Jack are vastly more technically savvy than Don, so they fix it when the acrimonium isn’t syncing with the foggywebnet. Incidentally, Lynnette and Jack are married. When we meet at their house, Lynnette makes the cookies and Jack makes the coffee.
The three of us met and had the good fortune to work together for many years at the communications planning and design firm, ThoughtForm Inc.
Brandy also worked with Jack, Lynnette, and Don at ThoughtForm. Brandy brings her own flair to handling customer service conundrums, and helps with a myriad of other tasks. She is skilled in project management, design, and photography, and brings experience from previous jobs in digital marketing and manufacturing.
Do you have office hours? Because there are just four of us, we don't have an office, so we don't really have office hours. But in order to maintain a good work-life balance, if you email us after 5 p.m. E.T. Monday through Friday, or anytime Saturday or Sunday, you may not hear from us until the next business day. But it's likely you'll hear from us sooner.
How did you get into crowd funding? I use Kickstarter to find support for my designs. It is a perfect tool because it allows me to describe an idea and rally support without making a big up-front investment. If I can’t get enough support for an idea to justify a production run, the project crashes and no one owes anyone anything.
If you want to do a crowdfunding project, I urge you to...
1. Study and support some projects to understand how they are managed. Pay attention to what you like and don’t like about your experience.
2. Study all the support materials available on the platform you choose. Kickstarter has a lot of great resources.
3. Don’t expect your project to succeed. About half of them don’t hit their funding goals. You can always refine your idea and try again.
4. Crowd-funding is not a charity. Remember, sponsors expect to get rewards for backing you. Big, juicy rewards are best. I think sponsors prefer something rare, new, or unusual. If your project could be the basis for a lunch-table conversation with peers, you’re probably on the right track.
5. Set your goal as low as you can. But be careful. Prepare a detailed budget and make allowances for all the expenses you are going to have. There's no opportunity to ask for more funds once the projects starts.
When did you become an illustrator? I’ve always enjoyed drawing. It was a signifiant part of my professional life as a graphic designer. But I started to get serious about drawing each day in 2008—at the start of the great recession. I needed a mental health activity to stabilize me as the economy tanked.
What's your favorite thing to draw? I often draw faces, letters, old cars, creatures, objects, and patterns. I love to visit an art museum and draw the objects that I see. A good museum always has some delightful artifacts in a dry, warm, quiet space with decent food nearby. Maybe that’s what heaven will be like?
The drawings I like best make me laugh. I’m still exploring what makes a drawing funny. For me it is still hard work, but gratifying when I succeed.
If I pay you lavish commissions, will you do a special drawing for me or create a unique piece? No. I’m an old guy and my time is running out. So I need to focus on completing my own bucket list of projects before I’m evicted from the apartment house of life by the burly landlord of fate.
I've got some great ideas for new products you could design. Are you interested? What curious mind wouldn’t be interested? People often send me emails with their ideas and I enjoy hearing about them. But my bucket list is already dangerously long. So, there’s not much chance I can do anything with your idea for a calamity plate based on your ex or a wading pool that looks like a giant chili bowl. There‘s just not enough time for all the world’s good ideas.
Can you design some t-shirts for my bowling league? No. For 40 years I had a job designing things for clients. I enjoyed some amazingly productive collaborative experiences with a lot of brilliant people. That was enough.
Maybe your bowling team can find a shirt they like here in the store. Good luck. I hope you make it to the league finals.
About contacting us
How do I sign up for your email list? Easy. Follow this link. Share your email and you’ll be added to the list. Shazzam. You can expect a simple newsletter every week with a few blurbs about what I’m thinking, what I’m doing, and what I’m making. I won’t share your details with anyone else.
I would like to unsubscribe from your email list. How do I do that? Easy. At the bottom of each email newsletter there’s an unsubscribe button.
Can I call you to talk about my order or questions I have about your products? If we were a business juggernaut, we’d probably have a phone. Instead everything seems to happen with email. I like email because I can record what I said when answering a question. As my memory fades, it is increasingly difficult to recall anything. So email is a perfect way to ask and answer questions.
If you have questions about products and orders, write to email@example.com.
If you have questions about marketing or new products, write to firstname.lastname@example.org.
If your question is about design, inspiration, or drawing, write to email@example.com.
I remember seeing other bandana designs—angry paisleys and pixels on a rampage. What happened to them? When a BADbandana design is gone, it's gone. And they won’t come back. But there are still other BADbandana designs available and new designs are introduced as the old ones disappear.
I was visiting a friend, and he had one of your prints hanging on his wall. How can I get one? When a limited edition letterpress print is gone, it's gone. But sometimes, the print design might inspire another product, like the Sea Monster jamboree shower curtain.
What's next on your bucket list? It’s a long list. Part of the fun for me is that I can decide what to work on and change my mind at any time. So if I tell you what’s next, my prediction will probably be wrong.
How can I see the progress of all the projects that are in the pipeline? Visit this Coming Soon page to find out.