Five important details to know about your order
We have five things to share with you about your order. Here are the highlights, and links to more information.
1. Your order won't arrive until after Christmas
Despite the shipping method you chose, it is almost certain that your order will not arrive until after Christmas. Currently, our fulfillment partners are behind schedule as they try to keep up with the high demand. In addition, couriers are simply overwhelmed and understaffed at the moment and there is nothing we can do to make it go faster.
2. COVID delays
As the world continues to struggle with the pandemic, delays may occur with the fulfillment and delivery of your order. So far delays have never been more than a day or two, but serious disruptions could happen any time. It’s all beyond our control. Read more about the effects of pandemics on shipping here.
3. Free shipping for U.S. orders over $200
We are offering free shipping for U.S. orders over $200. You can read more about the details here.
4. Dino Shopper Grocery Bag giveaway for Black Friday/Cyber Monday
UPDATE 11/30/20 2:30 pm E.T.: Sorry, we're out of grocery bags, so this promotion is over.
This year, to thank our customers, we are giving away a Dino Shopper Grocery Bag for any order over $50 placed between November 26 and November 30, 2020. Read the rules of this giveaway here.
5. Products moving in and out of stock
Because our shipping facility is small, sometimes a product will run out of stock before we can truck more from the warehouse where we store stuff. We can usually catch up in a day or two. You’ll get a shipping confirmation when your order goes out. This potential delay is another reason to place your orders early.
If you have questions about the any of these things to know, please email firstname.lastname@example.org.