Don recalls some of the expressions Mom used to say. Continue reading

Nine years of weekend annotations proves Don is in a rut. A pleasant rut. Continue reading

A look back at Calamityware products that are gone and probably won’t come back. And a glimpse of products that may be gone soon. Continue reading

Don shares a proven method to help you decide which invitations to accept and which to reject. Continue reading

How the quest for perfection can lead to misery and what you can do to escape. Continue reading

Don shares advice about spending too much time waiting at the hospital. Continue reading

Don has some thoughts on the positive power of procrastination and related business opportunities. Continue reading

A sweet story of trust and betrayal from Don’s early days. Continue reading

Don shares some Father’s Day thoughts about how wrong Dad was. Continue reading

Four insights about customer service that will probably keep us out of the customer-service hall of fame.

Continue reading